Terms & Conditions

    Last Updated: January 2026

    1. Acceptance of Terms

    By accessing and using Safari eSIM's services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

    2. Service Description

    Safari eSIM provides eSIM data plans for international travelers. Our service allows you to purchase and activate mobile data plans for use in various countries worldwide through compatible devices.

    3. Device Compatibility

    Our eSIM service requires a compatible, carrier-unlocked device that supports eSIM technology. It is your responsibility to verify your device's compatibility before purchase. We are not responsible for purchases made for incompatible devices.

    4. Purchase and Payment

    • All prices are displayed in the selected currency and include applicable taxes
    • Payment must be completed before eSIM activation
    • We accept major credit cards and other payment methods as displayed at checkout
    • Prices are subject to change without notice

    5. eSIM Activation and Usage

    • eSIM activation begins when you scan the QR code or install the profile
    • Data plans are valid for the duration specified at purchase
    • Unused data does not roll over or carry forward to subsequent periods
    • Network coverage depends on local carriers and may vary by location
    • Data speeds may be reduced after reaching plan limits on some plans

    6. Refund Policy

    Refunds are available under the following conditions:

    • eSIM has not been activated or installed
    • Device compatibility issues (verified by our support team)
    • Service not working as described (technical issues on our end)
    • Request made within 7 days of purchase for unused, unactivated eSIMs

    Refunds are not available for:

    • Activated eSIMs or partially used data plans
    • Poor network coverage in specific locations
    • Change of travel plans after activation
    • User error in installation or configuration

    7. Limitations of Service

    • Voice calls and SMS are not included unless specifically stated

    8. User Responsibilities

    You agree to:

    9. Limitation of Liability

    Safari eSIM shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service. Our total liability shall not exceed the amount you paid for the specific eSIM plan in question.

    10. Privacy

    Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our data practices.

    11. Changes to Terms

    We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

    12. Contact Information

    For questions about these Terms & Conditions, please contact us:

    Email: support@safariesim.com
    Live Chat: Available 24/7 on our website
    Help Center: help.safariesim.com