Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM card that's built into your device. Instead of inserting a physical SIM card, you can activate a cellular plan digitally. It works just like a physical SIM but is more convenient and environmentally friendly.

Question 2

Is my device compatible with eSIM?

Accepted Answer

Most modern smartphones support eSIM technology, including iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and many other devices. Check your device settings or manufacturer's website to confirm eSIM compatibility.

Question 3

How do I activate my eSIM?

Accepted Answer

After purchase, you'll receive a QR code via email. Simply scan the QR code in your device's cellular settings, and your eSIM will activate automatically. The entire process takes less than 5 minutes. We also provide detailed step-by-step instructions for each device type.

Question 4

How many countries does Safari eSIM cover?

Accepted Answer

We offer coverage in over 150 countries worldwide. Our eSIMs work across North America, Europe, Asia, Oceania, Africa, and South America. Check our destination page for specific country coverage.

Question 5

Can I use my eSIM in multiple countries?

Accepted Answer

Yes! We offer regional eSIMs that work across multiple countries. For example, our Europe plan works in 30+ European countries, and our Asia plan covers 15+ Asian countries. This is perfect for multi-country trips.

Question 6

What happens when my data runs out?

Accepted Answer

You can easily top up your eSIM through your account dashboard. Simply select your active eSIM and choose a top-up package. The additional data will be added instantly without interrupting your service.

Question 7

What network speeds can I expect?

Accepted Answer

Our eSIMs provide 4G/LTE speeds in most countries, with 5G available in select regions. Actual speeds depend on the local network infrastructure and coverage in your specific location.

Question 8

Can I keep my WhatsApp number?

Accepted Answer

Yes! Your WhatsApp, iMessage, and other app-based services will continue working normally with your original number. eSIM only provides data connectivity; it doesn't affect your existing phone number or messaging apps.

Question 9

Can I use my eSIM and physical SIM at the same time?

Accepted Answer

Absolutely! Most eSIM-compatible devices support dual SIM functionality. You can use your regular SIM for calls and texts while using the eSIM for data. This way, you stay reachable on your home number while avoiding expensive roaming charges.

Question 10

What if I have connection issues?

Accepted Answer

First, make sure data roaming is enabled and you've selected the correct network in your settings. If issues persist, try restarting your device or reinstalling the eSIM profile. Our 24/7 support team is always available to help troubleshoot any connectivity problems.

Question 11

Can I remove and reinstall my eSIM?

Accepted Answer

Yes, you can remove and reinstall your eSIM as needed. However, make sure to keep your QR code or activation details, as you'll need them to reinstall. Some plans have installation limits, so check your specific plan details.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through our encrypted payment gateway.

Question 13

Do you offer refunds?

Accepted Answer

Yes, we offer a 30-day money-back guarantee for unused eSIMs. If you haven't activated your eSIM or used any data, you can request a full refund within 30 days of purchase. Once an eSIM is activated and data is used, refunds are not available.

Question 14

Are there any hidden fees?

Accepted Answer

No hidden fees ever! The price you see is the price you pay. There are no activation fees, no daily charges, and no surprise costs. All our plans are prepaid with transparent pricing.

Question 15

Can I get a receipt for my purchase?

Accepted Answer

Yes, you'll receive a detailed receipt via email immediately after purchase. You can also access all your receipts and invoices from your account dashboard at any time.

Question 16

Is Safari eSIM the same as Safaricom?

Accepted Answer

No, Safari eSIM is an independent eSIM provider and is not affiliated with Safaricom PLC. We are a global travel eSIM service offering data plans in 200+ countries. For more details about the differences, see our comparison page.

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