Delete your SafarieSIM account

This page explains how to request deletion of your SafarieSIM account (developer: SafarieSIM) and the personal data associated with it.

How to request account deletion

Option 1 — Delete from your account (fastest)

Open the SafarieSIM app or website and sign in.
Go to My Account → Settings.
Scroll to Delete account and confirm the request.

Option 2 — Email our support team

Send an email from the address registered to your SafarieSIM account to support@safariesim.com with the subject "Account Deletion Request". We will verify your identity and process the deletion within 30 days.

Request account deletion by email

What data is deleted

Once your request is verified, the following personal data is permanently deleted from our systems:

Your account profile (name, email, phone number, avatar)
Saved payment method references (Stripe customer link)
Device identifiers (IMEI/EID) stored for compatibility checks
Support conversations and chat history tied to your account
Marketing preferences, saved destinations, and cart data
Authentication credentials and login history

What data is retained

By law and for fraud prevention, a limited set of data is kept after account deletion:

Transaction and invoice records — retained for up to 7 years to comply with tax and accounting regulations. These records are pseudonymised where possible.
eSIM activation logs supplied by our network partners — retained for up to 12 months for network integrity and regulatory compliance.
Anonymised analytics — non-identifying usage metrics may be retained indefinitely.

Processing time

Deletion requests are typically completed within 7 days and always within 30 days of verification. You will receive an email confirmation once your account and data have been deleted.