Effective Date: 06/11/2024

These Terms and Conditions (“Terms”) outline the rules and regulations for using our website, purchasing our eSIM services, and engaging with our customer support. By accessing or using our website, you agree to these Terms. If you disagree with any part, please discontinue use of our Services.

Definitions and Scope of Service

In these Terms:

  • “Company” refers to safariesim, the provider of digital eSIM services.
  • “User” refers to any individual accessing our website or using our services.
  • “Services” include access to eSIM products, customer support, and related digital offerings through our website.

Our eSIMs enable Users to connect to mobile networks without a physical SIM card, offering temporary mobile data services in selected regions.

Requirements for Use

To use our Services, you must:

  • Possess a compatible device that supports eSIM technology.
  • Agree to these Terms, along with any applicable local laws governing mobile services and digital products.

Purchasing an eSIM

Purchasing an eSIM involves the following:

Payment and Prices

  • Currency and Pricing: All prices on our website are displayed inclusive of applicable taxes unless otherwise specified.
  • Payment Methods: We accept major credit and debit cards, as well as other payment options available at checkout.
  • Payment Authorization: By submitting your payment information, you authorize us to charge the total order amount to your chosen payment method.

Order Confirmation

Upon purchase, you will receive an order confirmation email containing your eSIM QR code and setup instructions. Orders are typically processed within minutes but may take longer during peak times.

Refunds and Cancellations

Due to the nature of digital products, refunds are generally not available once an eSIM QR code has been delivered and activated, as it is considered “used.” Refunds may be provided under limited circumstances, including:

  • Technical Issues: In the event of verified technical issues originating from our side that prevent activation.
  • Incompatibility: If your device is confirmed incompatible before attempting activation.

To request a refund, contact us at info@safariesim.com within 30 of days of purchase. All requests are subject to review and may require additional documentation.

Delivery and Activation

Upon successful payment, your eSIM QR code will be delivered to the email address provided during checkout.

Activation

To activate your eSIM, follow the installation instructions provided in the email. Ensure you have access to Wi-Fi during activation, as a stable internet connection is required.

Compatibility

Before purchasing, confirm that your device supports eSIM and is unlocked. We are not responsible for issues arising from device incompatibility or carrier restrictions.

Usage Restrictions

eSIMs purchased from safariesim are intended solely for personal use and are subject to certain limitations:

  • Data Limits: Your eSIM plan includes a specific amount of data and is valid for a set duration, as detailed in the product description.
  • Unauthorized Uses: Reselling or modifying the eSIM, using it for illegal purposes, or violating these Terms may result in service suspension or termination without refund.

Warranty Disclaimer

Safariesim provides eSIM services “as is” and makes no warranties, express or implied, regarding service continuity, performance, or compatibility with third-party networks. While we work with reliable providers to ensure coverage, network availability may vary based on location, device, and local network conditions.

Service Interruptions

We are not liable for interruptions caused by factors outside our control, including network outages, local carrier issues, or device limitations.

Limitation of Liability

To the maximum extent permitted by law, safariesim is not liable for any damages, including but not limited to:

  • Indirect or Consequential Loss: Loss of data, profits, or revenue resulting from service usage or inability to access the Services.
  • Device Incompatibility: Issues due to incompatible or locked devices are solely the responsibility of the User.

Our liability is limited to the purchase price of the eSIM product in the event of proven failure on our part.

Intellectual Property

All content, logos, trademarks, and intellectual property on our website belong to safariesim or our licensors. Unauthorized reproduction or distribution of our content is prohibited.

Privacy and Data Protection

Your use of our Services is governed by our Privacy Policy, which details how we collect, use, and safeguard your information. By using our Services, you consent to data processing as described in the Privacy Policy.

User Obligations

As a User, you agree to:

  • Provide accurate and complete information during registration or purchase.
  • Use the eSIM in accordance with local laws and these Terms.
  • Contact us promptly if you encounter any issues with delivery, activation, or billing.

Termination and Suspension

We reserve the right to suspend or terminate your access to our Services at any time if you violate these Terms, misuse the eSIM service, or engage in prohibited activities. Termination does not entitle you to a refund, except as provided under Section 4.

Dispute Resolution

We encourage Users to first contact us directly to resolve any disputes. Formal legal proceedings are a last resort and subject to the jurisdiction outlined above.

Changes to Terms and Conditions

Safariesim reserves the right to update these Terms periodically. The “Effective Date” at the top of this document will indicate the latest revision. We recommend reviewing these Terms regularly to stay informed of any changes.

Contact Information

If you have questions about these Terms or require assistance, please reach out to us: info@safariesim.com

By accessing our website or purchasing an eSIM, you acknowledge that you have read, understood, and agree to these Terms and Conditions.