Effective Date: [06/11/2024]
By using our service, you agree to our refund policy as outlined above.
Overview
Thank you for choosing Safariesim for your eSIM needs. We strive to provide the best digital connectivity services possible. Please read our refund policy carefully to understand the conditions under which refunds may be issued for purchases made on our platform.
General Refund Policy
Due to the nature of eSIM products, once an eSIM has been activated or the QR code has been delivered, it is generally non-refundable. However, we do offer refunds in certain cases as outlined below:
- Non-Delivery of Product: If you do not receive your eSIM QR code within the expected timeframe, please contact our support team for assistance. If we are unable to deliver the eSIM to you, a full refund will be issued.
- Technical Issues: If your eSIM fails to activate due to compatibility issues that are verified by our support team, and the issue cannot be resolved, a refund may be granted.
- Duplicate Purchase: If you accidentally make a duplicate purchase for the same device and eSIM profile, please contact us immediately. We will assess the case and may offer a refund for the duplicate transaction if the eSIM has not been activated.
Conditions for Refund
To request a refund, the following conditions must be met:
- The eSIM has not been activated or used.
- The request for refund is made within 30days of the purchase date.
- Proof of purchase (such as order confirmation) is provided at the time of the request.
Refund Process
To initiate a refund request, please contact our support team via info@safariesim.com. Our team will review your request within few business days and may request additional information to process your refund.
Once approved, refunds will be processed as soon as possible and will be credited back to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@safariesim.com.
Non-Refundable Cases
Refunds are generally not provided under the following circumstances:
- Activated eSIM: Once the eSIM profile has been scanned or activated, it is considered used and non-refundable.
- Change of Mind: Refunds will not be issued if you simply change your mind after purchase and activation.
Changes to This Policy
We may update this refund policy from time to time to reflect changes in our services and customer feedback. We encourage you to periodically review this policy for the latest information on our refund practices.
Contact Us
If you have questions about our refund policy or need assistance with a refund request, please reach out to us at: info@safariesim.com