eSIM Frequently Asked Questions

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When should I set up my eSIM?

You have the flexibility to wait until you arrive in your destination country to activate your eSIM. This can help prevent any accidental data usage before you start your trip. Please note that to complete the installation process, you will need access to a stable Wi-Fi connection. This is because activating an eSIM typically requires downloading configuration details, which cannot be done over a mobile network. We recommend finding a reliable Wi-Fi connection, such as at your hotel or a local café, before beginning the setup.

What happens if I use up my data or exhaust the days of validity?

If you reach your data limit or the end of your eSIM’s validity period, you can continue using your eSIM by adding more data. Safariesim provides easy top-up options, so you can purchase additional data that suits your needs. Simply visit our website, select the appropriate top-up package, and follow the instructions to load more data onto your existing eSIM. This ensures that you won’t experience any interruptions in service while staying connected.

Can I use my SIM card and Safariesim at the same time?

Yes, you can use both your physical SIM card and your Safariesim eSIM simultaneously on compatible devices that support dual SIM functionality. However, please be aware that if you keep your regular SIM card active while using the eSIM abroad, your primary network provider may charge roaming fees for calls, texts, and data usage. To avoid unexpected charges, we recommend turning off roaming for your physical SIM or checking with your provider regarding international roaming rates before traveling.

Is my phone “unlocked” and able to use eSIMs?

To use an eSIM from Safariesim, your phone must be “unlocked” (not restricted to a specific carrier) and compatible with eSIM technology. An unlocked phone allows you to use mobile plans from multiple carriers. If your phone is locked to a particular carrier, it may not be compatible with the eSIM. You can usually check your phone’s lock status in the network or carrier settings. For confirmation, contact your carrier and request to have your phone unlocked if necessary before purchasing an eSIM from Safariesim.

What should I do if I’ve deleted or lost the QR code for my eSIM?

If you accidentally delete or misplace the QR code required to install your eSIM, don’t worry—our support team can assist you. Simply reach out to us via email at info@safariesim.com or use our online chat. Once we verify your purchase, we’ll resend the QR code to your email so you can proceed with the setup. Please note that reissuing the QR code may take a few minutes, so we appreciate your patience.

My QR code isn’t working. What should I do?

If you're experiencing difficulties scanning your eSIM QR code, there could be several reasons. We suggest reviewing the following checklist:

  • Device Compatibility: Ensure your device supports eSIM functionality.
  • Network Connection: Verify that you have a stable internet connection, ideally Wi-Fi, when scanning the QR code.
  • QR Code Clarity and Validity: Ensure the QR code is clear and undamaged. If you printed it, make sure it’s not blurry or smudged or been used on another device, as eSIMs are locked to the first device they’re activated on.

An eSIM (Embedded SIM) is a digital SIM card that allows you to activate a mobile plan without the need for a physical SIM card. With an eSIM, you can easily switch carriers or activate new plans without changing SIM cards.

An eSIM is embedded in your device and can store multiple profiles from different carriers. Once you purchase an eSIM from us, you’ll receive a QR code that you can scan to activate your plan instantly. eSIM technology makes it easy to switch between plans and use dual-SIM features on compatible devices.

Many newer devices, including the latest iPhone, Samsung Galaxy, and Google Pixel models, support eSIM. You can check your device's compatibility by visiting the manufacturer's website or checking your device settings. We also provide a Device Compatibility List on our website for your convenience.

Simply go to our eSIM Plans page, select the plan that best fits your needs, and complete the purchase. Once your payment is confirmed, you will receive an email with a QR code and instructions for activation.

If your eSIM has not been used or activated, you can be eligible for a refund. Please refer to our Refund Policy for more details.

To activate your eSIM:

  1. Open the email containing your QR code.
  2. Go to Settings > Cellular > Add Cellular Plan on your device.
  3. Scan the QR code and follow the on-screen instructions to complete activation.

For detailed instructions, visit our eSIM Activation Guide.

Yes, many devices allow multiple eSIM profiles, but only one active eSIM at a time in addition to a physical SIM. This allows you to switch between plans without the need for multiple SIM cards.

Generally, once an eSIM profile is activated on a device, it cannot be transferred to another device. If you switch devices, you may need to purchase a new eSIM profile. For further assistance, please contact our support team.

If you're experiencing issues with your eSIM, try the following troubleshooting steps:

  • Ensure your device is compatible with eSIM technology.
  • Check if you’re in an area with network coverage.
  • Check if roaming is enabled
  • Restart your device and check the eSIM settings.

If you still experience issues, please contact our support team for assistance.

Yes, we take your privacy and security seriously. All transactions are encrypted, and we adhere to strict data protection protocols. For more information, please see our Privacy Policy.

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